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Customer Service

Parts Return Policy and Procedure
We want you to be completely satisfied with your purchase of Cummins Onan Green Label Maintenance Parts and manuals. If the part or manual you received is incorrect or damaged, please return the part to:

Cummins Onan
c/o Onan Indiana
5125 Beck Drive
Elkhart, IN 46516

For your convenience, a return label is included with your order. Returns must be accompanied by the sales receipt and received within 30 days of the sales date.

If you have questions about your order, please call 1-877-938-6762 and we will be happy to assist you. We are available to take your call Monday-Friday, 8 A.M. to 5 P.M. Eastern Standard Time.

Green Label Maintenance Parts Warranty
Workmanship and materials are warranted for 90 days from the date of sale to the end-use customer, in accordance with the terms detailed in the written Repair and Replacement Parts Warranty. In the event of breach of this warranty, Cummins Power Generation will repair or replace the part at its option.

THE EXPRESS, WRITTEN WARRANTY BY CUMMINS POWER GENERATION FOR CUMMINS ONAN PRODUCTS, IF ANY, IS THE SOLE AND EXCLUSIVE CUMMINS POWER GENERATION WARRANTY AND THE SOLE AND EXCLUSIVE REMEDY. THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING NO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT WILL CUMMINS POWER GENERATION BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.

Cummins Onan Generator Warranty
For complete details on warranties for our Cummins Onan generators, talk to your local Cummins Onan dealer or distributor.

Portable Generator Return Policy
Request for returns should be made within 14 days of product receipt. There is a $150 fee for freight and restocking. Please send email to portables@notes.cummins.com to begin the return process. The unit should be cleaned and free of fuel for return transportation. Customer will incur additional charges if generator is not free of fuel since the shipping company will have to transport it back as hazardous goods.